How long does a refund / replacement take?
Once the goods have been received back, our QA Department will inspect the goods and upon successful inspection, our Accounts Department will be notified and a refund will be issued within 7 days.
Please note: We will only refund the basic delivery cost of getting the goods to you so if you have opted for an enhanced delivery service e.g. Next Day delivery, the fee that will be refunded is the basic delivery cost (Standard delivery fee) and not the enhanced delivery fee.We will not process a refund until the item has been received and checked at our warehouse.
Damaged / Faulty Items
If you wish to return the goods because they were damaged when you received them, please tell us about the damage within 5 days of receipt of purchase
If you are returning an item due to damage, fault, not as described or any other physical defect, please email firstname.lastname@example.org and provide an image(s) of all relevant points of damage / fault within 5 days of the receipt of purchase. If the return form is submitted outside 14 days return policy, no refund will be given.
*Failure to provide images depicting all damage of items before the return item(s) may result in a delay in the replacement / refund process.
We will attempt to collect damaged items where specified. If you are not in a label will be left to post the item back.
After the collection attempt, if the items are not collected it will then be the customers responsibility to send the damaged items back either with the label provided or pay the cost of this before the refund / replacement process is started.
Please follow the return process above but label your return ebay after your surname.
If you have any further questions regarding your return, please email email@example.com with your details and images and our helpful staff are on hand to resolve any issue as quickly as possible for you.